FAQ
Browse our frequently asked questions below to learn more about your upcoming stay at The Memphian. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, memorable stay in Midtown Memphis.
What are the check-in and check-out times?
Our check-in time is at 3:00 PM and our check-out time is at 12:00 PM.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we accommodate early check-in when possible based on room availability upon arrival, and late check-out is complimentary until 2:00 PM subject to departure date availability. For check-outs extending between 2:00 PM and 6:00 PM, guests are charged a half-day rate.
What is the hotel’s cancellation policy?
For most reservations, our Standard Policy permits cancellations without penalty before 11:59 PM two days prior to arrival, while cancellations after that time will be charged the first night’s room rate. Please note, however, that special rates (such as non-refundable Prepay Rates) and special event reservations feature stricter cancellation rules outlined during booking. Any changes to your arrival date, departure date, or room type remain subject to hotel availability and may result in a rate adjustment or service fee.
Is the front desk staffed 24 hours a day?
Yes, our front desk team is on-site and available 24 hours a day, 7 days a week to assist you with check-ins, guest inquiries, taxi bookings, and local recommendations.
What is the minimum age to check in?
You must be at least 21 years of age with a valid government-issued photo ID and credit card to check in.
Is parking available at the hotel?
Yes, overnight guest self-parking is available in the surface lot adjacent to our hotel for $18 per night (reserved for overnight hotel guests only). Visitors and restaurant guests can park in the Overton Square Garage located directly behind the hotel, which is complimentary during the day and $5 from 6:00 PM to 4:00 AM.
Do you offer valet parking?
No, we do not offer valet parking services. On-site self-parking is located just steps from our front entrance.
Is parking free or is there a fee?
Overnight self-parking in our adjacent lot is not free and costs $18 per night. However, restaurant guests and daytime visitors can park for free during the day in Overton Square Garage directly behind the hotel ($5 during evening hours).
Is airport transportation or shuttle service available?
No, we do not operate a direct airport shuttle service. However, our 24/7 front desk team is happy to assist you in scheduling taxi or private car transfers to and from Memphis International Airport (MEM).
Do you have EV charging stations?
Yes, we provide two electric vehicle charging stations on-site for guest use.
Do you have a pool?
No, we do not have a swimming pool.
Are there taxi or rideshare services nearby?
Yes, rideshare services like Uber and Lyft pick up directly at our main entrance, and taxis can be arranged at any time through our front desk team.
Are there any activities or entertainment options at the hotel?
Yes, you can enjoy live cocktail culture at Tiger & Peacock rooftop or step outside into Overton Square for live outdoor music, local plays at Playhouse on the Square, and seasonal community festivals.
Is there a fitness center or gym on-site?
Yes, we feature a state-of-the-art exercise studio on-site that is open 24 hours a day. Our team is also happy to arrange personal/group training sessions or point you toward local fitness studios.
What are the pet guidelines during our stay?
- Please register your pet prior to check-in.
- Pets must be transported in a portable kennel when entering and leaving the hotel.
- Health regulations prohibit pets in public interior areas or dining venues.
- Pets must be kept quiet; noise complaints may require off-site boarding arrangements.
- Housekeeping must be scheduled when a member of your party is present or when your pet is out of the room.
Do you allow pets? What is your pet policy?
Yes, we welcome dogs! We permit one dog per registered room, weighing up to 25 pounds (no other animals permitted), for a flat non-refundable pet cleaning fee of $100 per stay (ADA service animals are exempt).
What safety measures or security features does the hotel have?
Guest safety is our top priority. Our property features 24/7 front desk staffing, keycard-activated elevator access to guest floors, electronic room locks, in-room safes, and well-lit parking areas.
Are there pet amenities or designated pet areas on property?
While we do not offer custom on-site dog parks or menus, a designated pet relief area is located within short walking distance, and the expansive walking paths of Overton Park are less than a mile away.
Do you offer luggage storage?
Yes, we provide secure complimentary luggage storage at the front desk for arriving or departing guests.
Do you have a smoking policy?
Yes, The Memphian is a 100% smoke-free property. Smoking and vaping are strictly prohibited in all guest rooms and indoor public spaces (a $250 fee applies for violations); designated outdoor smoking areas are available.
Can I ship packages to the hotel?
Yes, you may ship incoming package deliveries to the hotel. Please address packages to: [Primary Guest Name] (Guest Arriving [Date])
The Memphian Hotel
21 S Cooper St, Memphis, TN 38104
Is there a concierge or guest services desk?
While we do not have a standalone concierge desk, our 24-hour front desk and guest services team fulfills all traditional concierge functions—including dining recommendations, rideshare bookings, personal training scheduling, and luggage storage.